Yesterday, I noticed that my monthly satellite radio bill had silently grown by 150%, so I called my provider to negotiate a better deal. Jason (not his real name) answered the phone with an angry tone similar to my husband’s after the Steelers lose a game. Jason reluctantly helped me, and even though I lowered my bill, which is what I wanted, I ended the call with a not-so-good feeling inside.
Have you ever called a customer service department for help only to find a disgruntled representative responding to you on the other line? I often wonder what might be happening at work to cause him/her to be so miserable. More importantly, how far up the corporate chain does this poor behavior go?
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