It’s a typical Sunday morning here in South Florida and my husband and I are swimming in our pool. As we glide across the top we realize there are more than a few dead bees floating with us.
Living in a tropical climate we’re no strangers to bugs but dead bees is a bit of a surprise. That is before we realize they have just sprayed for possible #Zika virus carrying mosquitoes.
Saddened by the death of the bees, we talk about how much we would appreciate the chemical spray only killing mosquitoes versus killing bees as well and we equate it to how important it is regardless of our role as a Business Leader (and everyone who takes responsibility for their world is a Leader) to think about our work-life holistically.
When we are making changes in our organizations we need to take into consideration ALL of the following:
- people
- processes AND then
- tools.
And yes, exactly in the priority order mentioned above.
What happens in most companies is that they purchase a tool hoping that it will solve their people AND process issues without really considering the impact that tool might have on their Customer’s Experience or what it is like from their Employee’s daily work-flow. Smart Business Leaders know to really “dig in” to each of the three areas above to ensure that customer engagement and high performing employee retention is the considered.
On an personal level it’s sort of like taking a shot of tequila after getting into a fight with your spouse and expecting it to solve everything. Purchasing a tool or technology or fixing a process without looking at the entire business is a temporary fix and sometimes actually most times causes more trouble than what we intended in the first place.
Take a moment now and think about a recent change that didn’t go so well and let’s talk about it below.
About Nina Segura Raised by a single Mom in Davie, Florida, Nina began working at an early age to create the life she wanted. She was driving at fourteen, and at the age of sixteen, she plunged her Chevelle SS into a canal, learning what would be the first in a series of leadership lessons. At 17 years old, Nina joined Amex where she ascended the corporate ladder, and received numerous awards for quality. In 2005, Nina took Metaspire from start-up to millions of dollars in sales in just 5 years. Her latest book, “Every Day is Friday: ACTT Blueprint for Leaders & Entrepreneurs” hit #1 Amazon Hot New Releases for Business Consulting within its first few weeks of release.